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Our Managed Services are delivered using ITIL (IT Infrastructure Library) best practice. ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Our education specific solutions are based on FITS (Framework for ICT Technical Support) best practices. FITS is derived using the processes in ITIL but have been adapted to form a manageable and relevant set of procedures that are ready to be implemented in schools. Using both ITIL and FITS service management processes, European Electronique ensures it delivers IT services which are efficient, effective and can demonstrate a return on investment.
European Electronique offers a comprehensive range of Managed Services from which organisations can form their own unique Managed Service suite according to requirements and budget.
Our Managed Service offerings enable organisations to outsource their IT function entirely or in part and provides a multitude of benefits:
- Access to European Electronique’s vast technical resources.
- Single point of contact (SPOC)
- Predictable Cost
- Assured Service Level Agreements
- Risk mitigation
- Freedom for organisation to concentrate on core activities
- Reduction in recruiting and training costs
- Greater accountability and flexibility
- Expertise through partnership
The various components offered ensure a seamless integration of the service within any organisation.
Our Derby Moor project win includes ITIL and FITS compliant managed services and support, click here for the press release.
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